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Registered Nurse - Paediatrics Surgery (Inpatient)

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Registered Nurse (SHARE/200186)
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Advisor – Clinical Risk Management

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

Job Role / Responsibilities:

Reporting to Chief Medical Officer, you will be responsible to serve as an advocate for the provision of exemplary medical care and assist Chief Medical Officer in the development of medical staff policies, procedures and practices for the University. You will be responsible for supervising, monitoring and improvement of core departmental processes including medical record reviews, credentialing, legal affairs and complaints.

Other responsibilities will include:

  • supervise the medical credentialing process with appropriate guidance and supervision of the staff

  • supervise the process of patient complaints handling in the hospital, through appropriate guidance and supervision and ensure a satisfaction resolution thereof with proper corrective and preventive actions

  • assist Chief Medical Officer in review and update of medical staff policies, procedures and practices

  • provision of safe clinical practices which are cost effective through implementation of clinical governance framework and clinical programs

  • coordinate efficient sharing of common resources such as critical care facilities and diagnostic facilities

  • serve as a member of Risk Management Forum, Clinical Department QIC, Chief Resident Forum, the Joint Staff Committee, and Credentials Committee and participate in other committees of the hospital

  • share lessons learned from risk management data (complaints, incidents, quality monitors and sentinel events) with front line health care providers

  • assisting and providing expertise in institution wide quality initiatives such as ISO 9001:2008 QMS, JCIA and other QI projects

  • assist Risk Management Forum, Clinical Departmental QIC and Chief Resident Forum as a regular member

  • participate in Education of the Residents/ staff in Risk Management/ Quality Improvement related topics

  • lead the legal section of the complaint office to work closely with the Legal Office of AKU, PBSD, Finance for effective and timely resolution of litigations and high risk complaints

  • assist and advise the Chief Medical Officer in reviewing and updating of Medical staff policies, procedures and standard operating protocols (SOPs)


Eligibility Criteria / Requirements:

  • Medical Graduate from a recognized university & Master’s degree in Health Care/Hospital/Business Management from a reputable national or international university with 8-10 years of management experience preferably in a large hospital setup

  • professional qualifications or certifications in the areas of Quality Management, Risk Management, and performance improvement

  • ability to manage diverse environment with focus on client and customer services

  • ability to analyse, interpret and present clinical data

  • ability to work under pressure and prioritize and manage workload, manage simultaneous tasks, and meets deadlines within a changing fast-paced environment

  • well versed in preparing and presenting reports, recommendations, policies and procedures; ability to develop, maintain and coordinate effective relationships with stakeholders, management and employee organizations

  • proficiency in use of computer packages especially Microsoft Office applications.

Disclaimer:

The Aga Khan University is committed to the principles of equal employment opportunity for all employees and to providing employees with a work environment which is free from discrimination and harassment. All employment decisions at AKU are based on business needs, job requirements and individual’s qualifications and experience, without regard to race, colour, caste or creed, national, social or ethnic origin, gender (except where gender is a bona fide occupational qualification). AKU does not discriminate among the job candidates on account of any of these characteristics.

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