Administrator On Call, CEO's Office, AKUH Pakistan
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- Jun 08, 2022 Post Date
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Administrator On-Call (AOC), CEO’s Office AKUH
Entity: Aga Khan University Hospital
Location: Karachi
Introduction to the Aga Khan University:
The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.
Job Role / Responsibilities:
Reporting to the Senior Manager CEO’s Office AKUH, you will work in close coordination with the CEO's Office, AKUH, and will primarily be responsible to assist, supervise, coordinate, and resolve hospital operational issues. You will act as a front line representative for senior management, liaison for all departments in order to ensure high quality patient care, employee safety and campus security with 24/7 physical presence on the campus, essentially in off hours to provide coverage in evenings, nights and public holidays.
Other responsibilities will include:
anticipate and adapt to customer / patient needs and provide prompt services to internal and external customers
facilitate communication between primary health care providers, ancillary and support departments along with maintaining confidentiality as per the institutional policy
identify issues of deviation from standards which have an adverse impact on patient care, employee safety and campus security
work closely with the management team and serve as a resource person to optimize the utilization of human resource, equipment and space
inform the concerned CEO in case of VVIP movements, accidents, internal / external disaster which require emergency alert, enforcement of emergency etc. and coordinate these activities by physical presence
make comparisons of international best practices with the current processes in order to identify areas of improvement and share findings with the Senior Management
liaison with nursing services for effective bed management
follow and ensure closure of all open entries those were referred to concern unit for further action
participation in different projects as assigned related to operations and patient cantered group initiatives
conduct physical rounds to wards and ER to reinforce smooth services and to identify service gaps for immediate fixture
Assist CEO in undertaking system reviews for controls for current programs
to work with support departments to explore possible automation of processes
participate at various University wide forums specially Hospital operating team, Risk Management and other forums of faculty in coordination with CEO & MD office(s) for improved coordination.
Eligibility Criteria / Requirements:
MBA / Masters in Hospital Administration, preferably with MBBS or Bachelors in Nursing
minimum of 5 years’ experience in similar capacity
willing to work in shift duties
possess strong decision making and analytical skills
ability to deal with people at all levels of the organization in a professional and competent manner with strong customer focus
ability to work with minimal supervision and to resolve issues independently
willing to work equally well in a team environment while being a self-starter
team player and demonstrate excellent leadership qualities
excellent interpersonal and communication skills
proficient in use of MS Office.
The Aga Khan University is committed to the principles of equal employment opportunity for all employees and to providing employees with a work environment which is free from discrimination and harassment. All employment decisions at AKU are based on business needs, job requirements and individual’s qualifications and experience, without regard to race, colour, caste or creed, national, social or ethnic origin, gender (except where gender is a bona fide occupational qualification). AKU does not discriminate among the job candidates on account of any of these characteristics.